Introduction To Service Level Agreements

Sample Pages: Coverage

 

THE SLA

How, What and Why 

 

 

Extracted Sample Pages

 

 

Service Description

 

Performance

IPR

Termination

 

Note that these are simply random selections from the 35 foils

 

 




 

 

 

 

 

The Service Level Agreement Training Presentation is detailed and comprehensive. It will introduce you to the issues and give essential advice on content.

 

The early foils introduce the subject and explore some basic issues.

 

 

 

 

 

PURCHASE & DOWNLOAD

The SLA ToolKit can be purchased online via a secure server and downloaded. It also includes materials to help you build your own service level agreement, including template and guide.

 

For more information visit the 

Service Level Agreement Website.


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