Introduction To Service Level Agreements

The Service Level Agreement

 

THE SLA

How, What and Why 

 

 

Extracted Sample Pages

 

 

Coverage

 

Service Description

 

Performance

IPR

Termination

 

Note that these are simply random selections from the 35 foils

 

 




 

 

 

 

 

Service Level Agreements are fundamental to both providers and recipients of services. They define the terms of engagement - the rules that will govern the relationship.

 

For important services, therefore, it is essential that the service level agreement is appropriate. But how can you ensure that this is the case this if you have little knowledge of what constitutes a fair and good agreement?   

 

THE SLA TOOLKIT

This well know product (which provides a full template) includes a comprehensive presentation, designed to educate and inform the beginner. It introduces the topic and explains the key clauses, including:

 

service definition

performance tracking

problem management

fees and expenses

customer duties

warranties and remedies

security

legal compliance

termination

 

and of course many other issues.

 

 

SAMPLE PAGES

To illustrate the depth of the presentation we have produced a number of sample pages from the product. These can be viewed via the selections in the left hand column.

 

 

 

PURCHASE & DOWNLOAD

The SLA ToolKit can be purchased online via a secure server and downloaded. It also includes materials to help you build your own service level agreements, including template and guide.

 

 

For more information visit the 

Service Level Agreement  

Website.


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