ITIL - The Process Driven Organization


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Table of Contents


ITIL Benefits

The Process Driven Organisation

Service Management = The Objective Tree =

The ITIL Framework

ITIL Service Management

ITIL Trend

The Bottom Line

Author: Art of Service


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This is a presentation covering ITIL, and was donated by the 'Art of Service' (AOS). At a high level, it introduces some of the basic service management concepts embraced by ITIL.

For further and more detailed information we recommend sites such as ITIL Directory and ITIL Zone. For online ITIL training resources, you may wish to visit ITIL Training

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