Author: Art of Service
Home Page: http://www.induction.to/itil/
This is a presentation covering ITIL, and was donated by the 'Art of Service' (AOS). At a high level, it introduces some of the basic service management concepts embraced by ITIL.
For further and more detailed information we recommend sites such as ITIL Directory and ITIL Zone. For online ITIL training resources, you may wish to visit ITIL Training
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