Help Desk Software
A Free Presentation on The Past, Present and Future
This introductory presentation was created to explain the history, background to and current state of play with respect to help desk software. It will help you evaluate: Traditional v web based Help Desks; What functionality you should expect from a Help Desk; What resources are available to you; What price you should pay; What you might do next.
Hopefully, it will prove to be extremely useful as you embark upon the path of greater productivty and higher quality service.
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The Presentation
For more information on help desks and help desk software, we recommend: Help Desk Software World.
Table of Contents
Telephone Support Advancements
The Onset of the Email Culture
Web Based Support Call Logging Functionality
Web Based Support Self Help Facilities
Web Based Support Call Management
Web Based Support Call Resolution
Web Based Support Installation and Configuration
Web Based Support Vendor Analysis
We would also like to acknowledge the HelpDesk Software Center for the use of the original version of these foils.
Presentation Copyright © 2003 Helpdesk Software Center