Service Desk in multi-regional organisation

Service Desk /

Call Centre /

Help Desk

Support Team 1

Service Support Tool to register calls and follow up actions

SD

SD

Business Units in organisation

Support Team 2

Support Team 3

Previous slide

Next slide

Back to first slide

View graphic version

Many organisations work with local Service Desk / support staff…. How can you make sure that they follow the same procedures.

Why is this so important?

What type of tool should you use to support / underpin this process (these processes)