Slide 9 of 16
Straightforward questions around reporting:
What are we reporting on: KPIs
Who is responsible: for getting info (authority?), for putting it together, for QA, for distribution, to whom and who acts upon this info??
Where does the info come from? Which department? Which persons? Which specific systems? Restrictions??
When does all of this take place? Gathering info? Putting it together? Sending out reports? Review/follow up? Who determines this?
And finally, why are we doing this? So, is there enough commitment around reporting, both from sending, as the receiving end??
Is all of this documented? Are there procedures around reporting?