Call Center Management - Organizational Issues

Call Center Management


Call Center Management 



Extracted Presentation



Call Center and Service Desk Organisational Issues

The Service Desk Role

The outsourced service desk

Service Desk in multi-regional organisation

Service Desk Tasks

Service Desk Benefits

Aligning Goals

Reporting (1)

Reporting (2)

Organisation: Centralised Service Desk

Organisation: Local Service Desk

Organisation: Distributed Service Desk

Organisation: Split Function Service Desk

Organisation: Virtual Service Desk


Call Center Management Resources

Extracts Courtesy Of

Call Center Management








This is a an introductory presentation and review of organizational issues pertaining to the call center service desk.

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Extracts courtesy of Call Center Management